Question 1

What do I need to prepare before starting?

Accepted Answer

A brief description of your business, a list of services, contact info, and any existing logo, photos, or content. Don't worry — we'll guide you through it.

Question 2

How long does it take to build my website?

Accepted Answer

Most simple websites are launched within 7–14 working days after content confirmation. Larger sites may take longer.

Question 3

Can you help me write the content?

Accepted Answer

Yes. Basic copywriting guidance is included. Full copywriting can be added as an add-on.

Question 4

Why is the setup fee lower than normal web design?

Accepted Answer

Our efficient process plus monthly care plans lets businesses start online without a large upfront cost.

Question 5

Are the prices on the website final?

Accepted Answer

Prices shown are starting prices. Final quotes depend on website size, content, and special features.

Question 6

Do you offer discounts for annual payments?

Accepted Answer

Yes — annual payment discounts are available. Ask during your consultation.

Question 7

Can I cancel the monthly plan?

Accepted Answer

Yes. Cancellation terms depend on the agreement, and we make them clear before starting.

Question 8

Can I upgrade my plan later?

Accepted Answer

Yes. You can upgrade anytime as your business grows.

Question 9

What happens if I stop paying monthly?

Accepted Answer

Your website is paused and taken offline. Full ownership or buyout options are available if you'd like to keep it live independently.

Question 10

Do I own the website?

Accepted Answer

Ownership terms depend on the selected plan. Full ownership or buyout options are always available — we keep this transparent from the start.

Question 11

Can I move my website to another host later?

Accepted Answer

Yes, if you take a buyout or full-ownership option. We'll assist with a clean handover.

Question 12

Is hosting included?

Accepted Answer

Yes. Hosting, backups, and SSL are included in all our monthly plans unless stated otherwise.

Question 13

Can I use my own domain?

Accepted Answer

Yes. We'll help connect your existing domain, or register a new one for you.

Question 14

Do you provide domain names?

Accepted Answer

Domain setup assistance is included. Domain fees may be billed separately depending on the domain extension.

Question 15

Do you provide website maintenance only?

Accepted Answer

Yes. We offer maintenance-only plans for existing websites, subject to a short technical review.

Question 16

How do I request content updates?

Accepted Answer

You can request updates via WhatsApp or email. Small updates are included based on your plan.

Question 17

Can you help with SEO?

Accepted Answer

Yes. Basic on-page SEO is included. Ongoing SEO content and reports are available with the Growth plan or as add-ons.

Question 18

Can you help with Google Maps?

Accepted Answer

Yes. We help set up and optimise your Google Business Profile so customers can find your location easily.

Question 19

Do you guarantee #1 on Google?

Accepted Answer

No — nobody can honestly guarantee rankings. We follow SEO best practices so your site has the best chance to rank well.

Question 20

Can you build an e-commerce website?

Accepted Answer

Yes. E-commerce is available as an add-on for businesses that need product catalogues, payment gateway setup, or online ordering.

Question 21

Can you connect WhatsApp?

Accepted Answer

Yes. Every website includes WhatsApp buttons and click-to-chat links to help customers reach you quickly.

Question 22

Do you support Bahasa Malaysia content?

Accepted Answer

Yes. We support Bahasa Malaysia, English, and bilingual websites.

Question 23

Can you redesign my old website?

Accepted Answer

Yes. Our website redesign service refreshes your outdated site with a modern, mobile-friendly layout.

Frequently asked questions

Getting Started

Pricing

Monthly Plans

Website Ownership

Hosting and Domain

Maintenance

SEO

E-commerce

Still have questions?